My enquiries regarding the persistent complaints about the accuracy of water and electricity meter readings and the subsequent account enquiries prompted a deeper investigation. 

The results of this investigation clearly show that we had, and still experience, some challenges following the change in the contractors used to read the meters as well as technical difficulties with the software of the hand-held reading devices. 

We have ensured that measures were put in place to mitigate the possibility of incorrect readings, including hands-on support to the contractors as well as upgrades to the software.  It is trusted that there will be a marked improvement going forward.