
Overstrand Municipality was inundated by complaints from Eskom directly supplied customers in Fisherhaven, Vermont, Onrus, Hemel-en-Aarde and certain areas between Die Damme and Hermanus as well as Betty's Bay, Pringle Bay as Rooiels, about power failures over the past two weeks and lack of communication and updates from Eskom.
Overstrand Municipal staff and Councillors are also entirely dependent on Eskom about informing us of power outages and the duration there off, etc.
In order to effectively assist customers, Eskom shared its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.
If your query/fault has not been attended to within 48 hours,