Training facilitator Reinhardt Basson (standing), seen creating a platform for 26 employees working in the tourism and hospitality industry to learn more about customer service.
The training provides essential skills, knowledge and ‘can do’ attitudes to match global standards and to lower the inconsistent levels of customer service in the tourism sector.
Good customer service is an essential element in the success of any business operation - these skills will enable businesses to become more efficient.
The programme is intended to enhance the overall customer service experience and is underpinned by the following areas covered in the training, i.e. How to Book External Services, Deal with arrival of customers, Improve Customer Satisfaction, Issues relatiing to diversity, Share information about South Africa, Advise on appropriate behaviour etc.
The Customer Service workshop is currently being held in Hermanus in partnership with the Western Cape Department of Economic Development and Tourism (DEDAT) and Overstrand Municipality.
The training is facilitated by CATHSSETA (Culture, Arts, Tourism, Hospitality and Sport Sector Education and Training Authority) and the programme is scheduled for 7 days classroom learning to be spread in a period of three weeks (2 days in week 1; 2 days in week 2 and 3 days in week 3). The programme is offered at NQF Level 4.