Municipal accounts for March and April 2020 will not be posted, however, those customers who have opted to receive their utility bill via email will get their statements timeously.

Customers can request duplicate invoices of their accounts by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..

Alternatively send an SMS with your account number and query to 0825616625.

The financial department will monitor the This email address is being protected from spambots. You need JavaScript enabled to view it.  e-mail address for account queries as well as applications for extended payment relief.

Residents can settle their municipal accounts at food stores that are open, via the Pay@ and Easy Pay systems, EFT (select the municipality as a bank-listed beneficiary) and online banking options that are available.

As a temporary alternative measure, it is suggested that customers pay the same amount as the previous month to prevent escalating debt.

This following bank account is solely for the payment of monthly municipal accounts and the payment must include the 12-numerical digit account number as the reference.

The bank account for Overstrand’s account payments are as follows:

Nedbank Account Number 1190136899
Type of account: Current Account
Universal Branch Code: 198765
Branch: Inland Garden Route (Please note that this is the correct reference for Overstrand Municipality)
SWIFT Code: NEDSZAJJ

To apply for extended payment relief:

Residential customers who find themselves under financial stress as a direct result of the disaster lockdown and cannot pay their accounts for March 2020 and/or April 2020, may also apply to enter into an extended payment agreement in terms of a Council Resolution referring to the Overstrand Customer Care, Credit Control and Debt Collection Policy in order to pay these accounts, over a 12 month period without the payment of a deposit.

Business Customers can also apply to pay for extended payment of their accounts for March 2020 and/or April 2020, in terms of above-mentioned Council Resolution, in order to pay these accounts, over a 6 month period without the payment of a deposit.

Application forms for this purpose can be obtained from This email address is being protected from spambots. You need JavaScript enabled to view it.. Kindly note, applications should be accompanied by a detailed explanation and motivation.

The form can also be downloaded from the municipal website: www.overstrand.gov.za click on Documents, click on Forms click on Lockdown Application Form (Extended Term of Payment Agreement) or download here: https://www.overstrand.gov.za/en/documents/forms

Pre-paid electricity:

Pre-paid electricity can be bought online (home.ontec.co.za) or on your cell phone (download the app from the play store). Should you need assistance, phone Ontec at 0861 220 244 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Pre-paid electricity tokens are available at retailers Pick ‘n Pay, Checkers and Spar as well as garages (Engen) and various other outlets that will be open during lockdown