With effect from Monday, 18 May 2020, all rates halls in Hermanus, Gansbaai, Stanford and Kleinmond will be open to the public on Mondays – Fridays between 08:00 - 13:00 for payment of municipal accounts.

While this means residents can once again pay their accounts at the cashiers, we would like to encourage those who can – for social distancing purposes - to settle their municipal accounts at food stores that are open, via the Pay@ and Easy Pay systems, EFT (select the municipality as a bank-listed beneficiary) and online banking options that are available.

Balance, general account queries and request for duplicate invoices of accounts can still be made by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternatively send an SMS with your account number and query to 0825616625.

The cashiers’ office at the Municipal Court at the municipal buildings in Harmony Lane, Hermanus, is also open for payment of traffic fines.

The Traffic Department will remain closed until Province activates the online licencing system (e-Natis) which will hopefully be during June.  An exact date is not available at this stage.

Residents can buy pre-paid electricity once again at their nearest rates halls.

If you do not want to leave your home, online options are available (home.ontec.co.za) or on your cell phone (download the app from the play store). Should you need assistance, phone Ontec at 0861 220 244 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Pre-paid electricity tokens are available at retailers Pick ‘n Pay, Checkers and Spar as well as garages (Engen) and various other outlets that will be open during lockdown

The finance department may also go ahead with issuing rates clearance certificates and to read water meters.

Even as we begin to ease some of the lockdown restrictions, adherence to access control and limited numbers inside municipal offices will be strictly enforced.

Safety measures in place:

It is vital that all residents continue to observe critical social distancing and hygiene practices to contain the spread of the corona virus:

  • You should keep a distance of at least 1.5 metres from other people
  • You should wear a cloth mask whenever you leave your home
  • You should was your hands regularly for at least 20 seconds, with soap and water or sanitiser

EFT account payments can be made into the following bank account:

Nedbank Account Number 1190136899
Type of account: Current Account
Universal Branch Code: 198765
Branch: Inland Garden Route (Please note that this IS the correct reference for Overstrand Municipality)
Reference: The payment must include the 12-numerical digit account number as the reference.