Training facilitator Reinhardt Basson (standing), seen creating a platform for 26 employees working in the tourism and hospitality industry to learn more about customer service.

The training provides essential skills, knowledge and ‘can do’ attitudes to match global standards and to lower the inconsistent levels of customer service in the tourism sector.

Good customer service is an essential element in the success of any business operation - these skills will enable businesses to become more efficient.

The programme is intended to enhance the overall customer service experience and is underpinned by the following areas covered in the training, i.e. How to  Book External Services, Deal with arrival of customers, Improve Customer Satisfaction, Issues relatiing to diversity, Share information about South Africa, Advise on appropriate behaviour etc.

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This year on Mandela Day, (18 July 2019), residents of Blompark, Masakhane and Gansbaai have been invited to put out unwanted items on the sidewalks that are too big to get rid of for a normal household waste collection.

The Gansbaai Administration’s operational team collected mostly old furniture, carpets and used planks from the pavements.

The clean-up campaign did not just stop there – volunteers and other officials picked up litter over the weekend on the beach as well as some open spaces in order to create a safer and cleaner environment for residents. Thank you.

Refuse collection schedule

The municipality has a weekly refuse collection schedule for all residents.

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 In an attempt to make a difference each in his or her own way, Overstranders went full out to devote their 67 minutes' worth of community service in honour of Madiba.

Municipal employees Daleen Potgieter, Karin van der Merwe, Virgil Lamour and Anga Gxoyiya of the Human Resources Department also embraced the charitable spirit of Mandela Day; goody bags were handed to the children and teachers at Nomzamo Creche in Zwelihle.

The goodwill and contributions in the name of Mandela Day kept on going as Overstrand law enforcement officers Fisher, Nadeema, Reginald and Kepka set about handing out blankets and food parcels to the Overstrand Association for People with Disabilities (OAPD) in Hawston.

While their colleagues commemorated Mandela Day in Hawston, fire fighters Wongalethu Mapapa, Cecil Abrahamse, Ebrahim Isaacs and Suzaan Stanley also did their bit to honour the legacy of Madiba; they volunteered to make home-made soup to give to the hungry and homeless.

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The Overberg District Municipality (ODM), who owns and operates the Karwyderskraal landfill site, recently published new rates and rules pertaining to the use of this facility, effective 1 July 2019.

Overstrand residents who make use of this site to dispose of builders’ rubble, garden refuse (chipped) and general household waste are urged to take note of the following.

Registration compulsory

In order to make use of the Karwyderskraal landfill site, residents, contractors or anyone who transports building rubble, chipped garden refuse or any domestic waste to the site must first register with the Overberg District Municipality as a site user. Failure to do so would result in dumping being denied.

In short, unless your name appears on the database, you will not be allowed to dispose of any waste - even if you show up at the landfill site for the first time.

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We are calling on residents across the Overstrand to put forward nominations for the 2019 Overstrand Municipality’s Mayoral Awards.

This award is designed to recognise and honour the significant contribution that individuals, groups or organisations have made in their community and who demonstrated a positive ‘can do’ attitude.

The annual award ceremony, hosted by Overstrand Executive Mayor Dudley Coetzee, will be taking place on Thursday, 3 October 2019 in Hermanus. Attendance will be by invitation only.

To nominate an individual or organisation for any of the category of the awards, you will need to fill in a nomination form and submit it no later than 16 August 2019.

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