Eskom would like to share its complaint handling process for customers whose query/fault is not attended to or has not been resolved to their satisfaction.
Eskom customers are encouraged to direct their query/fault directly to the ESKOM’S Contact Centre. The report must include the account number of the affected property or properties.
The following channels are available.
• Eskom Contact Centre: 08600 37566 or 08600ESKOM (available 24hrs, seven days a week)
• SMS line: 35328
• MyEskom Customer App, downloadable from “APP STORE”