Several complaints from residents have been received over the last two weeks about high accounts. Although numerous communications have been issued in this regard, the Overstrand Executive Mayor, Dr Annelie Rabie, wishes to share the following.
There are four possible reasons why you may have received a higher-than-normal municipal account at the end of July 2023.
1. Number of days between water meter readings
The dates between water meter readings also play an important role as the system provides for calculation in accordance with the number of days, thus, if it is a longer period, you will receive more kl units consumed per sliding scale, to avoid incorrect charging, (example, 45 days’ consumption will be calculated as 30 days as well as another 15 days on the lower tariff of the sliding scale).